Shipping policy

Categories

Average fulfillment time

Fulfillment time commitment

Logistics upgrade to advanced shipping (Note 9)

logistics upgrade to DHL express (note 10)

Logistics upgrade to DHL express and 20% product payment/full refund and 50% product payment (note11)

Men's polyester clothes

2-4 days

7 days

Fulfillment time between 8-12days

Fulfillment time between 13-17days

Fulfillment time over 18 days

Women's polyester clothes

Children's polyester clothes

Face Masks

ShoesShoes (except Classic Clogs)

5-10 days

14 days

Fulfillment time between 15-19days

Fulfillment time between 20-24days

Fulfillment time over 25 days

Cotton clothes

Home

Accessories

Classic Clogs
https://www.yoycol.com/
product_detail/2XWL00003
https://www.yoycol.com/
product_detail/2XML00003

15-20 days

24days

Fulfillment time between 25-29days

Fulfillment time between 30-34days

Fulfillment time over 35 days

Note:

1.The fulfillment policy mentioned above just for orders placed online, for orders placed offline of Yoycol, two days will be added on the Fulfillment time commitment. Related logistics upgrade policy also add two days.

2.Fulfillment time refers to the time before shipment, excluding the shipping time.

3.Yoycol fulfillment time commitment includes weekend, but not Chinese public holiday, if customers pay the order during holidays, the fulfillment time is calculated from the next working day 9:00 AM.

4.Yoycol fulfillment time commitment includes weekend, but not Chinese public holiday, if customers pay the order during holidays, the fulfillment time is calculated from the next working day 9:00 AM.

5.Yoycol only supports the orders that have been paid and completed the design with effective design documents .

6.The compensation amount is only for the product price, not includes the shipping cost.

7. If an order includes different categories products, Yoycol’s fulfillment time depends on the products which have the longest fulfillment.

8.The highest compensation paid by Yoycol is no more than $500 / bulk order.
If customer selects DHL Express when placing orders, the related fulfillment policy are as follows, point 9-11, other conditions not changed.

9. Yoycol will return the corresponding logistics price gap between advanced shipping and DHL express.（The maximum compensation standard is 50% of the customer's total payment）。

10. Yoycol will return the corresponding logistics price gap between standard shipping to DHL express.（The maximum compensation standard is 50% of the customer's total payment）。

11. Yoycol will return the corresponding logistics price gap between standard shipping to DHL express and 20% product payment/full refund and 50% product payment.

12.This fulfillment time commitment does not apply to the following conditions：
①some categories of special demands from customers.
②some orders if need to make and confirm samples in advance.
③if one order placed for over 30 pieces same products.